Refund policy

We want you to be happy with your purchase. If something isn't right, we're here to help.

Returns

You have 30 days after receiving your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, email us at info@eoloproducts.com with your order number and the reason for the return. We'll reply with the return instructions and the return address. Items sent back without first requesting a return can't be accepted.

Return shipping

If your item arrived damaged, defective or incorrect, we cover the cost. For all other returns, return shipping costs are the customer's responsibility.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us as soon as possible with your order number and a photo, and we'll make it right with a replacement or a refund.

Non-returnable items

Gift cards and items marked as final sale can't be returned.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you'd like.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please allow a few extra days for your bank or card issuer to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@eoloproducts.com.

European Union 14-day cooling-off period

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.