FAQ

Shipping

Do you charge for shipping?
No. Shipping is free on every order to the United States.

How long will my order take to arrive?
Most orders arrive in 7–15 business days. Some of our products ship directly from our international suppliers, which is why delivery takes a little longer than at a local store.

How do I track my order?
As soon as your order ships, we email you a tracking number. If you can't find it, write to us and we'll send it again.

Orders

Can I change or cancel my order?
Contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it.

Which payment methods do you accept?
All major credit and debit cards, PayPal, Shop Pay, Apple Pay and Google Pay. Payments are processed securely — we never see or store your card details.

Returns

What is your return policy?
You have 30 days after delivery to request a return. Please read our refund policy for all the details.

My item arrived damaged or isn't what I ordered. What should I do?
We're sorry! Email us at info@eoloproducts.com with your order number and a photo, and we'll make it right.

Contact

How can I reach you?
Email us at info@eoloproducts.com. We reply within 24 hours, Monday to Friday.